Job description
Your role is all about personality and guest relations. From greeting guests at the airport to overseeing resort entertainment, you’ll be the driving force behind incredible holiday memories. Whether chatting with guests by the pool, dining with them at the social table, or leading entertainment activities, you’ll keep the energy high and the smiles even higher.
Airport transfers are a vital part of the guest experience. You’ll deliver warm welcomes, smooth departures, and expert handling of any hiccups, such as flight delays or lost luggage. First impressions matter, and you’ll set the tone for every guest’s holiday from the moment they arrive.
With a microphone in hand and charisma to spare, you’ll be at the heart of our resort’s entertainment. From hosting activities to coordinating evening events, you’ll keep the atmosphere lively and engaging. Any talents like singing, playing music, or performing will be a bonus, but what really matters is your infectious personality and ability to captivate an audience.
This is a hands-on role that keeps you on your feet and in the thick of the action. You’ll collaborate with department heads to promote activities, stay attuned to guest feedback, and ensure any issues are quickly resolved. Building rapport is second nature to you, and your visible presence will make every guest feel valued and cared for.
As a Resort Host, you’ll be part of a team that works hard and plays harder. Based in one of our stunning beach resorts, you’ll have the chance to balance your responsibilities with plenty of opportunities to enjoy everything the location has to offer, from watersports to socializing with guests and colleagues.
We’re seeking vibrant, friendly, and enthusiastic individuals who can light up a room and make every guest feel special. If you’ve got the energy, charm, and passion to keep the holiday magic alive, we can’t wait to meet you.
All Neilson Active staff undergo DBS checks to ensure a safe and welcoming environment for everyone.
All Neilson Active staff undergo DBS checks to ensure a safe and welcoming environment for everyone.
Why you don't want to miss this chance!
Staff accommodation provided on a shared basis - No bills to stress about
Breakfast, lunch, and dinner while on duty
Travel to and from the resort, within Europe (subject to our staff travel policy)
Visa & permits if applicable (UK Passport holders)
Full training, including E-learning packages
Opportunities for progression via our jump up/Jump higher programmes
What do you have to do?
With a 'hands-on' friendly approach, you'll ensure positive guest relations, and the highest levels of customer service are maintained daily.
Assist with promoting and ticket sales for non-inclusive events such as BBQ night to maximise guest attendance and drive sales.
Organise and host the evening entertainment to maximise guest participation and drive sales.
Plan and host a variety of daytime entertainment, including active events, excursions, and competitions to fit around the existing programme.
You'll involve the whole team in planning memorable evening events for our guests.
Ensure that all events align with Neilson security, health, and safety standards.
What do we expect of you?
Strong personal presence with the ability to demonstrate focus, energy, and tenacity.
Adaptable, self-motivated, and able to motivate, influence and inspire.
Ability to create and adapt Neilson advertising adhering to the correct company standards.
Knowledge of creating a well-rounded entertainment programme suitable for families while still appealing to a wide range of guests.
Fantastic communication skills.
A very confident public speaker with solid microphone skills.
Salary information
The salary for this position will be discussed during the interview process.
This vacancy is excluded from both the referral program and Affiliate Program.