Job description
Start your career as a Customer Service Agent, where you’ll assist customers through various channels and provide top-notch service —all while living in vibrant Sofia!
Working as a Customer Service Agent
As a Customer Service Agent for a global tobacco and vaping company focused on innovation and sustainability, your tasks are to help customers through email, chat, and phone, ensuring they receive good and efficient service. You develop a deep understanding of the products, brand, and industry, enabling you to provide accurate and reliable information. With your problem-solving skills, you do research to address customer questions effectively, delivering tailored solutions and fostering a positive customer experience.
What's it like to live and work in Sofia?
Picture yourself in Bulgaria’s capital, where history meets modern energy. Working in Sofia gives you access to a growing job market, particularly in tech and customer service. Outside of work, there are plenty of things to explore. You can explore the iconic Alexander Nevsky Cathedral, stroll through Vitosha Boulevard’s shops and cafes, or hike in the nearby Vitosha Mountain. With affordable living costs, vibrant nightlife, and a welcoming expat community, Sofia combines career opportunities with a lively lifestyle! 💪
Discover a dynamic city with exciting career opportunities, vibrant culture, and affordable living—your next adventure awaits! 🇧🇬
Working as a Customer Service Agent
As a Customer Service Agent for a global tobacco and vaping company focused on innovation and sustainability, your tasks are to help customers through email, chat, and phone, ensuring they receive good and efficient service. You develop a deep understanding of the products, brand, and industry, enabling you to provide accurate and reliable information. With your problem-solving skills, you do research to address customer questions effectively, delivering tailored solutions and fostering a positive customer experience.
What's it like to live and work in Sofia?
Picture yourself in Bulgaria’s capital, where history meets modern energy. Working in Sofia gives you access to a growing job market, particularly in tech and customer service. Outside of work, there are plenty of things to explore. You can explore the iconic Alexander Nevsky Cathedral, stroll through Vitosha Boulevard’s shops and cafes, or hike in the nearby Vitosha Mountain. With affordable living costs, vibrant nightlife, and a welcoming expat community, Sofia combines career opportunities with a lively lifestyle! 💪
Discover a dynamic city with exciting career opportunities, vibrant culture, and affordable living—your next adventure awaits! 🇧🇬
Why you don't want to miss this chance!
Relocation support (temporary accommodation and flight included)
Monthly performance-based bonuses
Health insurance included
Full paid training and onboarding
Specialised courses for personal development
Company events
What am I going to do?
Assisting customers via email, chat, and phone while working in shifts
Conducting research to gather relevant information
Provide accurate responses to customer questions
What do I bring?
Native level of Azerbaijan and good English skills (B2)
You already have a work permit for Bulgaria and a high school diploma
Good typing and computer skills (MS Office applications)
Proficiency in using CRM systems and high attention to detail and accuracy in all tasks
Salary information
The salary for this position is €1,600 gross per month.
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Referral program details