Job description
Don't miss this chance to gain international work experience as a real-time supervisor in a diverse team!
A leading customer service solutions company catering to tourism companies is looking for an experienced Real-Time Supervisor to join their team. In this position, your main responsibilities will be to oversee workforce management, ensuring optimal staffing levels, efficiency, and performance.
In addition to a generous relocation bonus from your employer, you can check out our partners like HousingAnywhere, Uniplaces, Spotahome, or Homelike for apartment hunting.
After working hours, make sure to discover all the beautiful things that the island of Malta has to offer. 🇲🇹 Enjoy its rich cultural heritage, beautiful beaches, and ancient ruins. No matter the time of year, there’s always something to do in Malta!
A leading customer service solutions company catering to tourism companies is looking for an experienced Real-Time Supervisor to join their team. In this position, your main responsibilities will be to oversee workforce management, ensuring optimal staffing levels, efficiency, and performance.
In addition to a generous relocation bonus from your employer, you can check out our partners like HousingAnywhere, Uniplaces, Spotahome, or Homelike for apartment hunting.
After working hours, make sure to discover all the beautiful things that the island of Malta has to offer. 🇲🇹 Enjoy its rich cultural heritage, beautiful beaches, and ancient ruins. No matter the time of year, there’s always something to do in Malta!
Why you don't want to miss this chance!
Relocation package (including flight, airport transfer, and financial bonus)
Health insurance (after 6 months)
Free gym membership
Monthly team events
Excellent international networking opportunities
What do you have to do?
Manage and optimize staffing resources to meet operational needs effectively
Headcount sizing & analyzing staffing requirements
Continuously analyzing required staff amount per section for all projects compared to client requirements
Maintain workforce management database to ensure accurate, reliable, and updated information
Highlighting resource availability and utilization matters
Implement, monitor, and control work schedules and assignments in order to ensure optimum utilization of staff and take care of planned and contingent peak loads of incoming calls.
What do we expect of you?
Fluent in English
Minimum 2 years experience in the workforce, data management, and call centre operations
Knowledge of manual forecasting and scheduling is a must
Proficiency in MS Excel and MS Access is a must
Demonstrate excellent organizational, people, communication, and presentation skills
Understand basic concepts of routing and traffic management
Salary information
The salary for this position is €1,500 gross per month.
Know someone who would be perfect for this job? Share your referral code with them and get a €1,000 referral reward if they get hired.
Referral program details