Quality Analyst Thessaloniki

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Work as a Quality Analyst in Thessaloniki for a leading social media platform

Work as a Quality Analyst in Thessaloniki for a leading social media platform

Thessaloniki, Greece
  • Position Quality Analyst
  • Accommodation No accommodation provided
  • Minimum availability 1 year
  • Language information French or Danish or Italian or Swedish or Albanian, and

Job description

Do you enjoy browsing social media and have an eye for detail? If so, the role of a Quality Analyst in Thessaloniki might be perfect for you! In this position, you'll review and assess user-generated content, including text, images, videos, and audio files, following established guidelines and policies.

You'll conduct thorough analyses to identify and address violations of community standards, terms of use, and legal requirements. Additionally, you'll provide constructive feedback and coaching to your colleagues to improve their performance and ensure consistent moderation decisions. Furthermore, you'll be responsible for developing and maintaining quality assurance processes and documentation to monitor and report on moderation accuracy and efficiency. Collaborating closely with various teams, you'll continuously enhance moderation processes and tools. To excel in this role, you'll stay updated on industry trends, best practices, and regulatory changes related to content moderation. You'll also provide recommendations for adjustments to policies and procedures as necessary.

While you ensure social media safety during your work hours, Thessaloniki offers an array of experiences beyond the office. Explore its diverse neighborhoods, each with its own unique charm and character. Take a stroll along the city's waterfront, soaking in views of the Aegean Sea and the iconic White Tower. Engage in the city's vibrant culinary scene, savoring traditional Greek dishes in tavernas and bustling markets. Immerse yourself in the city's cultural heritage by visiting its museums, galleries, and archaeological sites. Experience the warmth of Greek hospitality as you interact with locals and embrace the spirit of "filoxenia" throughout your time in Thessaloniki.

Ready for an exciting challenge in beautiful Greece? Apply now for this unique opportunity and immerse yourself in all that Thessaloniki has to offer! ☀️

Why you don't want to miss this chance!

Competitive salary based on experience and performance
Relocation support
Access to wellness coaching
Supportive work environment with guidance for professional growth

What do you have to do?

Review user-generated content to enforce guidelines and policies
Identify and address violations of community standards and legal requirements
Provide feedback to other moderators for performance improvement and consistency
Maintain quality assurance processes to monitor moderation accuracy
Collaborate with cross-functional teams to enhance moderation processes

What do we expect of you?

Fluent Italian or French or Swedish or Danish or Albanian and advanced English skills (C1)
European Citizenship or valid work permit for Greece
Bachelor's degree in a related field or equivalent work experience
Proven experience in content moderation or quality assurance, preferably within BPO or tech sectors
Strong understanding of online community standards, legal requirements, and regulatory frameworks pertaining to content moderation
Excellent analytical and problem-solving skills, capable of making decisions under pressure

Salary information

The salary for this position will be discussed during the interview process.

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