Are you sure?
Explore the possibilities
Vacancies Blogs Countries
€1000
Friends on Malta

This vacancy is fulfilled.

Check out similar vacancies. We are sure we have a suitable job for you abroad.
View vacancies
Jobs abroad
Malta
Work as a Real-Time Supervisor in Malta

Work as a Real-Time Supervisor in Malta

Mosta, Malta
  • Position Real-Time Supervisor
  • Accommodation Help with searching for accommodation provided
  • Minimum availability 1 year
  • Language information English
Language level information
  • A1 - Beginner

    Can understand and use basic phrases, introduce myself, and ask and answer simple questions about personal details.

  • A2 - Elementary

    Can communicate in simple and routine tasks, describe my background and immediate environment, and write short, simple texts.

  • B1 - Intermediate

    Can understand standard texts, handle most social interactions, and express opinions on familiar topics both orally and in writing.

  • B2 - Upper Intermediate

    Can understand the main ideas of complex texts, interact with native speakers with some ease, and write detailed texts on a variety of topics.

  • C1 - Advanced

    Can understand complex texts, speak fluently and accurately, and write well-structured texts on various subjects.

  • C2 - Proficient

    Can understand, speak, read, and write fluently and precisely, similar to a native speaker.

Job description

Don't miss this chance to gain international work experience as a real-time supervisor in a diverse team!

A leading customer service solutions company catering to tourism companies is looking for an experienced Real-Time Supervisor to join their team. In this position, your main responsibilities will be to oversee workforce management, ensuring optimal staffing levels, efficiency, and performance.

In addition to a generous relocation bonus from your employer, you can check out our partners like HousingAnywhere, Uniplaces, Spotahome, or Homelike for apartment hunting.

After working hours, make sure to discover all the beautiful things that the island of Malta has to offer. 🇲🇹  Enjoy its rich cultural heritage, beautiful beaches, and ancient ruins. No matter the time of year, there’s always something to do in Malta! 

Why you don't want to miss this chance!

Relocation package (including flight, airport transfer, and financial bonus)
Health insurance (after 6 months)
Free gym membership
Monthly team events
Excellent international networking opportunities

What do you have to do?

Manage and optimize staffing resources to meet operational needs effectively
Headcount sizing & analyzing staffing requirements
Continuously analyzing required staff amount per section for all projects compared to client requirements
Maintain workforce management database to ensure accurate, reliable, and updated information
Highlighting resource availability and utilization matters
Implement, monitor, and control work schedules and assignments in order to ensure optimum utilization of staff and take care of planned and contingent peak loads of incoming calls.

What do we expect of you?

Fluent in English
Minimum 2 years experience in the workforce, data management, and call centre operations
Knowledge of manual forecasting and scheduling is a must
Proficiency in MS Excel and MS Access is a must
Demonstrate excellent organizational, people, communication, and presentation skills
Understand basic concepts of routing and traffic management

Salary information

The salary for this position is €1,500 gross per month.

Know someone who would be perfect for this job? Share your referral code with them and get a €1000 referral reward if they get hired. Referral program details